Know Thy Website Hosting Services

We move quite a few customers from one hosting provider to our own or setup additional servers. One of the things we frequently run into are that our customers frequently are not aware of what exactly they own and/or have access to. If your website and email are hosted externally, you will need to provide access to your consultant to four important areas.

1.) The company that owns/is holding your website’s name (aka. The Registrar). This is most often times the same company that runs your actual website, but it should reside in a different type of tool. This information will be needed if you intend to move your hosting to a different account.
2.) DNS Control panel. This is usually found within the hosting company’s account. It is used to add different names to your website’s name and/or point existing names to different servers. For instance, while setting up a staging server for a new application, we like to create a seperate name called “Staging.YourDomain.com”. That way a client can preview the application development as it is happening.
3.) Website FTP and Database access. This is used to actually gain access to the webpages on your website themselves. If you are running WordPress or other CMS system, it will most likely require a database of sorts as well. That information should be kept on file as well.
4.) Mail access. If you host your mail with your website, always maintain a list of email accounts and/or distribution groups. If you ever plan to change hosting companies, having this information readily available will save your consultant a ton of time.

The best strategy is to always maintain a list of ALL accounts that you have ever used to access your account. If you use a third party web-design company, make sure that they provide you this information as well. If you bought the service and paid for hosting, then you need and own the access. Do NOT let anyone tell you differently. Keep the information secure, either in a bank safety deposit box or in an encrypted folder.

Posted in Tech Tips

Customer Love

I have had the pleasure of working with Jeremy on several innovative projects. With each experience, I was continually impressed with Jeremy’s ability to interpret requirements, translate them into a technical application, and deliver solutions on time and on budget. On many occasions, Jeremy demonstrated his acumen in researching technical approaches and developing innovative solutions. He is a highly skilled data mining and word press expert. Most impressive is Jeremy’s ability to consult on a wide variety of technologies with ease and ability to speak to the business challenges and solutions in a concise and substantive manner. He has always been a pleasure to work with maintaining a positive demeanor and responsiveness to customer needs. I’m happy to give my highest recommendation to Jeremy

- Daniel Kerns